Power Generation Tech Service Specialist

Generac Power Systems Inc.; North Prairie (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Generac Power Systems Inc. is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network.

This on-site role is based in Wisconsin, reporting to the Waukesha Headquarters, with duties including inbound calls, email support, and documenting cases for timely resolution. The ideal candidate has technical education (associate degree or equivalent), strong customer service, bilingual Spanish a plus, and the ability

Qualifications

• Associates degree or equivalent experience in a relevant technical field.
• Bachelor’s Degree preferred.
• Bilingual Spanish is preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot and explain technical concepts to customers.
• Proficient in Microsoft Office.

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians.
• Provide accurate, timely, and descriptive notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation regarding product failure and improvement.
• Instruct new dealer technicians how to navigate warranty systems and submit claims electronically.

Skills

Customer service

Verbal & written communication

Active listening

Calm under pressure

Troubleshooting

Microsoft Office

Education

Associates degree or equivalent technical field

Bachelor’s degree

Bilingual Spanish

Job description

Generac Power Systems Inc. is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network.

This on-site role is based in Wisconsin, reporting to the Waukesha Headquarters, with duties including inbound calls, email support, and documenting cases for timely resolution. The ideal candidate has technical education (associate degree or equivalent), strong customer service, bilingual Spanish a plus, and the ability