Warranty Claims Specialist — Fast, Precise & Collaborative

Charlie Clark Auto Group; Pharr (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a qualified Warranty Administrator to review and complete warranty claims, preparing, recording, reconciling, and submitting them to the appropriate party. This role interfaces daily with customers, technicians, service and parts staff, and managers in a dynamic automotive environment.

The position requires a high school diploma (or GED) with related experience, strong attention to detail, and excellent communication skills.

Qualifications

• High School Diploma or GED plus six months related experience or training.
• Strong attention to detail and sense of urgency.
• Excellent written and oral communication skills.
• Critical thinking with proven time management skills.

Responsibilities

• Process all warranty claims by the next business day after RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer’s warranty representatives.
• Review every warranty repair order for proper completion, accuracy, and legibility.
• Analyze problems, identify trends and develop strategies to maximize claim processing.
• Check repair orders against vehicle service history to avoid duplicates.
• Provide weekly claim status reports to the service manager.
• Report fraudulent manipulation of warranty claims.
• Provide parts manager with weekly updated parts listing.
• Conduct weekly audits of warranty and schedules and address adjustments or write-offs.
• Assist service consultants in closing open warranty ROs and with warranty questions.
• Attend warranty training courses as needed.

Skills

Attention to detail

Time management

Communication skills

Critical thinking

Education

High School Diploma or GED

Job description

Charlie Clark Auto Group is seeking a qualified Warranty Administrator to review and complete warranty claims, preparing, recording, reconciling, and submitting them to the appropriate party. This role interfaces daily with customers, technicians, service and parts staff, and managers in a dynamic automotive environment.

The position requires a high school diploma (or GED) with related experience, strong attention to detail, and excellent communication skills.