Warranty Claims Specialist: Fast-Paced & Detail-Driven

Charlie Clark; Laredo (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group (AMARU) is seeking a qualified Warranty Administrator to join our team in Laredo, TX. The role focuses on reviewing and completing warranty claims, preparing, recording, reconciling, and submitting claims to the appropriate party.

The position interacts daily with customers, technicians, service and parts staff, and management. We are willing to train the right person and offer opportunities for advancement.

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral.
• Active listener and critical thinker.
• Solid time management skills.
• Possess an acceptable driving record and a valid driver’s license

Responsibilities

• Process all warranty claims by next business day following RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with manufacturer warranty representatives.
• Review warranty repair orders for proper completion, accuracy, and legibility.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Check each repair order against vehicle service history to avoid duplicates.
• Provide weekly report to service manager regarding claim status.
• Report fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing weekly.
• Conduct weekly audits of warranty and schedules, address adjustments or write-offs.
• Assist service consultants in closing open warranty RO's.
• Assist service staff with warranty questions.
• Attend warranty training courses as needed.
• Work schedule Tuesday-Friday 8am-6pm, Saturday 8am-5pm

Skills

Attention to detail

Communication skills

Active listening

Time management

Driver's license

Job description

Charlie Clark Auto Group (AMARU) is seeking a qualified Warranty Administrator to join our team in Laredo, TX. The role focuses on reviewing and completing warranty claims, preparing, recording, reconciling, and submitting claims to the appropriate party.

The position interacts daily with customers, technicians, service and parts staff, and management. We are willing to train the right person and offer opportunities for advancement.