WARRANTY ADMINISTRATOR

Charlie Clark; Pharr (TX); Ibrido; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Descrizione del lavoro

Charlie Clark Auto Group in Pharr, TX is seeking a qualified Warranty Administrator to join our team. The role reviews and completes warranty claims, prepares and submits them to the appropriate party, and interfaces daily with Customers, Technicians, and Service staff.

You will process claims by the next business day after RO close date, resolve corrections, maintain relationships with warranty representatives, and participate in weekly reporting and audits.

Competenze

• High School Diploma or GED with 6 months related experience or equivalent.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication.
• Critical thinker with proven time management skills.

Mansioni

• Process warranty claims by next business day after RO close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to policies and procedures.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Assist service consultants and technicians with any warranty questions.
• Attend warranty training courses as needed.

Conoscenze

Attention to detail

Communication skills

Time management

Critical thinking

Formazione

High School Diploma or GED

Descrizione del lavoro

We are currentlylooking to add a qualifiedWarranty Administratorto join our team.

The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

This position interacts daily with Customers, Technicians, Service Associates, Parts Associates, Parts and Service Managers, Cashiers, Sales Associates, just to name a few.

Responsibilities

• Process all claims by next business day following RO close date
• Handel and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing claim process
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Attend warranty training courses as needed

Qualifications

• High School Diploma or General Education Diploma; and six months related experience and/or training; or equivalent combination of education and experience.
• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral.
• Criticalt thinker with proventime management skills.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!