Warranty Claims Specialist – Accurate & Fast Impact

Charlie Clark; Pharr (TX); Hybride; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Résumé du poste

Charlie Clark Auto Group in Pharr, TX is seeking a qualified Warranty Administrator to join our team. The role reviews and completes warranty claims, prepares and submits them to the appropriate party, and interfaces daily with Customers, Technicians, and Service staff.

You will process claims by the next business day after RO close date, resolve corrections, maintain relationships with warranty representatives, and participate in weekly reporting and audits.

Qualifications

• High School Diploma or GED with 6 months related experience or equivalent.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication.
• Critical thinker with proven time management skills.

Responsabilités

• Process warranty claims by next business day after RO close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to policies and procedures.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Assist service consultants and technicians with any warranty questions.
• Attend warranty training courses as needed.

Connaissances

Attention to detail

Communication skills

Time management

Critical thinking

Formation

High School Diploma or GED

Description du poste

Charlie Clark Auto Group in Pharr, TX is seeking a qualified Warranty Administrator to join our team. The role reviews and completes warranty claims, prepares and submits them to the appropriate party, and interfaces daily with Customers, Technicians, and Service staff.

You will process claims by the next business day after RO close date, resolve corrections, maintain relationships with warranty representatives, and participate in weekly reporting and audits.