Warranty Administrator

raymondcorpcareers; Addison (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

raymondcorpcareers in Addison, TX is seeking a Warranty Administrator responsible for processing warranty claims, credits, and related service documents in line with vendor and manufacturer requirements. This role collaborates with Technicians, Dispatchers, Parts, Service, and Field Service Managers to maximize reimbursement opportunities while ensuring compliance with warranty guidelines.

The position emphasizes accuracy, timely processing, and effective communication across departments, with

Qualifications

• High school diploma or equivalent.
• Minimum two years of experience in a fast-paced, service-oriented business.
• Previous experience in a warranty, service administration, dispatching, parts, or customer service role preferred.
• Familiarity with computerized business systems and electronic recordkeeping.
• Proficiency with Microsoft Office applications.

Responsibilities

• Review and process warranty claims in accordance with manufacturer and vendor requirements.
• Enter and verify technician labor data in Vendor Portals, ensuring accuracy and completion.
• Work with Technicians and Service personnel to resolve documentation discrepancies.
• Monitor Work in Progress (WIP) dashboards and identify aging work orders requiring action.
• Monitor Service Center communications and provide updates as needed.
• Review warranty reconciliations and identify opportunities for revenue recovery.
• Process warranty offsets, credits, and matching warranty invoices accurately and timely.
• Ensure warranty projects and campaigns issued by manufacturers are assigned and completed properly.
• Follow, maintain, and train others on warranty procedures established by Toyota, Raymond, and other vendors.

Skills

Highly organized

Strong communication

Attention to detail

Customer-focused

Cross-department collaboration

Education

High school diploma or equivalent

Tools

Vendor Portals

Excel

Outlook

Job description

Main Purpose of Role:

The Warranty Administrator is responsible for processing warranty claims, credits, reconciliations, and related service documentation in accordance with vendor and manufacturer requirements. This role works closely with Technicians, Dispatchers, Parts, Service, and Field Service Managers to ensure warranty claims are accurate, timely, and maximize reimbursement opportunities while maintaining compliance with warranty guidelines.

Key Accountabilities:

• Review and process warranty claims in accordance with manufacturer and vendor requirements.
• Enter and verify technician labor data in Vendor Portals, ensuring accuracy and completion.
• Work with Technicians and Service personnel to resolve documentation discrepancies.
• Monitor Work in Progress (WIP) dashboards and identify aging work orders requiring action.
• Monitor Service Center communications and provide updates as needed.
• Review warranty reconciliations and identify opportunities for revenue recovery.
• Process warranty offsets, credits, and matching warranty invoices accurately and timely.
• Ensure warranty projects and campaigns issued by manufacturers are assigned and completed properly.
• Follow, maintain, and train others on warranty procedures established by Toyota, Raymond, and other vendors.

Skills & Abilities:

• Highly organized and detail-oriented.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Ability to work in multiple systems, spreadsheets, and reports simultaneously.
• Customer-focused mindset with strong follow-up skills.
• Ability to work independently and collaboratively across departments.

Qualifications:

• High school diploma or equivalent required.
• Minimum two years of experience in a fast-paced, service-oriented business.
• Previous experience in a warranty, service administration, dispatching, parts, or customer service role preferred.
• Familiarity with computerized business systems and electronic recordkeeping.
• Proficiency with Microsoft Office applications.
• Ability to obtain forklift certification.