Warranty Coordinator

Regal Holdings; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Regal Holdings is seeking a Warranty Coordinator to review, evaluate, and adjudicate warranty claims through the global portal. The role requires applying policies, requesting documentation, and processing replacements and credits while maintaining SLAs.

Collaboration with Customer Service and Dealer Support may be needed to ensure seamless service. Ideal candidates possess 2+ years in warranty/claims roles, strong analytics, and clear written and verbal communication.

Qualifications

• 2+ years in warranty administration or related roles.
• Experience with portals, CRM or ERP systems.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication.

Responsibilities

• Review, evaluate, and adjudicate warranty claims submitted through the global warranty portal.
• Apply established warranty policies and guidelines to approve, deny, or escalate.
• Request, review, and validate supporting documentation when necessary.
• Process replacement orders, credits, and returns accurately within internal systems.
• Resolve warranty claims promptly while meeting service level expectations.

Skills

Warranty administration

Claims processing

Customer service

Analytical thinking

Attention to detail

Written and verbal communication

Independent work

Cross-functional collaboration

Tools

CRM systems

ERP systems

Job description

Your Seat at the Table: Warranty Coordinator

You will love this seat if you get, want, and have the capacity to:

Job Type

Full-time

Warranty Processing

• Review, evaluate, and adjudicate warranty claims submitted through the global warranty portal.
• Apply established warranty policies and guidelines to make accurate approval, denial, or escalation decisions.
• Request, review, and validate supporting documentation when necessary.
• Process replacement orders, credits, and returns accurately within internal systems.
• Resolve warranty claims promptly while meeting established service level expectations.

Customer & Dealer Communication

• Communicate warranty decisions clearly, professionally, and consistently with customers and dealers.
• Respond to inquiries regarding claim status, warranty eligibility, and next steps.
• Deliver a positive customer experience while consistently enforcing company warranty policies.

Cross-Functional Support

• Provide backup support for Customer Service and Dealer Support teams as business needs require.
• Assist with order inquiries, issue resolution, and product or policy questions.
• Support peak workloads and team coverage to ensure uninterrupted service.

Data, Integrity & Continuous Improvement

• Maintain accurate and complete warranty records and documentation.
• Monitor warranty trends, recurring product issues, and process gaps, escalating concerns when appropriate.
• Recommend and support improvements to warranty processes, documentation, and training materials.
• Partner with Quality, Supply Chain, Product Management, and Customer Service to improve the overall warranty experience.

Key Performance Indicators (KPIs)

• Warranty claim turnaround time
• Accuracy of warranty decisions
• SLA compliance for claim processing and customer communication
• Customer and dealer satisfaction
• Accuracy of replacement order processing
• Productivity and quality metrics
• Warranty documentation accuracy
• Identification and reporting of recurring product issues

Requirements

• 2+ years of experience in warranty administration, claims processing, customer service, order management, dealer support, or related operational support roles
• Experience working with portals, CRM, ERP, or order processing systems
• Strong analytical and decision-making skills with attention to detail
• Excellent written and verbal communication skills
• Ability to work independently in a global, fast-paced environment

Preferred Qualifications

• Experience supporting dealers or distributor networks
• Exposure to global or multi-region customer support operations
• Experience supporting durable consumer goods, cookware, appliances, direct sales organizations, or manufacturing environments.
• Familiarity with warranty policies, returns, or replacement logistics.

Skills & Competencies

• Customer-centric mindset balanced with policy enforcement
• Strong organizational and time-management skills
• Problem-solving and critical thinking
• Adaptability and willingness to be cross trained
• Ability to collaborate effectively across teams and regions