Warranty Claims Processor

Kenan Advantage Group; North Canton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kenan Advantage Group seeks a detail‑oriented Warranty Claims Clerk to accurately create, file, and manage the warranty claims process daily, coordinating with OEs, suppliers and shop terminals to ensure timely resolution.

You will leverage Excel, Word and Outlook for reporting, typing at about 40 wpm, and generate weekly/monthly warranty recovery reports while supporting continuous process improvement and cross‑department collaboration.

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

Responsibilities

• Generate & Submit Warranty claims daily.
• Manage ongoing/pending Warranty claims.
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals.
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals.
• Generate Weekly/Monthly Warranty Recovery Reports.
• Assist with special projects.
• Continuously improve Warranty claims processing procedure.
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians.
• Escalate pending and/or ongoing concerns to Warranty Administrator.
• Active cooperation with other essential department members and outside vendors.

Skills

Warranty experience

Communication skills

Organizational skills

Customer service

Typing 40 wpm

Education

High School diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

Qualifications

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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