Warranty Coordinator

APR Consulting; Santa Ana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

APR Consulting in Santa Ana, CA is seeking a Warranty Administration Specialist to process claims, negotiate settlements, and input warranty data into automated procurement and inventory systems.

The role requires a high school diploma and at least six years of related experience in warranty administration or materials management; the position supports the CAMM team and maintenance staff.

Qualifications

• High school diploma with a minimum of six years of experience in warranty administration, inventory control and/or materials management.
• Experience negotiating settlements for credit or replacement of parts.
• Ability to input warranty information into automated procurement, maintenance, and inventory applications.

Responsibilities

• Process warranty claims and assist in negotiating settlements for credit or replacement of parts.
• Input warranty information into automated procurement, maintenance, and inventory systems.
• Track open claims and recover costs using a computerized system and/or spreadsheet.
• Attend regular meetings with CAMM, Maintenance and Transit Technical Services to report on warranty issues and updates.

Skills

Warranty administration

Inventory control

Negotiation

Spreadsheet

Education

High school diploma

Tools

Procurement software

Job description

Schedule: Mondays to Fridays 40 hours per week (6am to 2:30pm)

SUMMARY

Under general supervision, assists in the administration of the warranty function by processing claims and assisting in negotiating settlements. Also responsible for inputting warranty information into automated procurement, maintenance, and inventory application.

CORE COMPETENCIES & REPRESENTATIVE DUTIES

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty

and consistency.

Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job.

• Works with the Contracts and Materials Management (CAMM) Maintenance Team and the Maintenance Department to ensure that the warranty program is implemented.
• Prepares, processes, and forwards claims to vendors and assists in negotiating settlements for credit or replacement of parts.
• Tracks open claims and recovers costs using a computerized system and/or spreadsheet.
• Attends regularly scheduled meetings with CAMM, Maintenance and Transit Technical Services to report on any warranty issues and updates.

Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level.

• Recommends changes to warranty program.

Learning Agility: Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.

Communicates Powerfully & Prolifically: Shares insights on issues/problems, clarifies purpose and links that purpose to actions.

• Assists in training parts room staff and mechanics on the appropriate methods of handling warranty items.
• Establishes and maintains effective working relationships with all levels of employees and vendors.

QUALIFICATION GUIDE

A high school diploma with a minimum of six years of experience, one year of which includes working in warranty administration, inventory control and/or materials management.

WORKING CONDITIONS/PHYSICAL ACTIVITIES

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

Positions in this class typically require:

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Ability to understand verbal communication and to respond effectively.
• Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.