Warranty Parts Coordinator

Mechanical One, LLC; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Mechanical One, LLC in Florida seeks a Warranty Parts Coordinator to manage warranty parts inventory and process claims, coordinating with service departments, suppliers and customers to ensure timely, accurate fulfillment.

You will verify eligibility, authorize repairs and part replacements, maintain detailed records, analyze claim and inventory data for trends, and drive process improvements while delivering excellent customer service.

Qualifications

• High school diploma or equivalent, associate's degree preferred.
• Experience in warranty claims processing or inventory management.
• Strong analytical and problem-solving abilities and attention to detail.
• Excellent organizational, time-management, and communication skills.
• Proficiency with ERP/CRM systems and data entry accuracy.

Responsibilities

• Review and process warranty claims following established procedures.
• Verify warranty eligibility and required documentation.
• Authorize repairs and parts replacements and maintain records.
• Coordinate with service departments and customers on claim status.
• Manage warranty parts inventory levels and supplier relationships.

Skills

Analytical thinking

Problem solving

Organizational skills

Time management

Attention to detail

Communication skills

Interpersonal skills

ERP/CRM proficiency

Education

High school diploma or equivalent

Associate's degree in business or supply chain

Tools

ERP

CRM

Job description

Description

Position Overview: The Warranty Parts Coordinator is responsible for managing the warranty parts inventory and processing warranty claims. This role involves coordinating with internal departments, suppliers, and customers to ensure timely and accurate warranty claims processing and parts distribution.

Key Responsibilities:

Warranty Claims Processing:

• Review and process warranty claims according to established procedures.
• Verify warranty eligibility and documentation.
• Authorize warranty repairs and parts replacements.
• Maintain accurate records of warranty claims and related documentation.
• Coordinate with service departments and customers regarding claim status.

Inventory Management:

• Manage warranty parts inventory levels to optimize stock and minimize shortages.
• Coordinate with suppliers to order and replenish warranty parts.
• Track warranty part usage and returns.
• Conduct periodic inventory audits to ensure accuracy.

Data Analysis:

• Analyze warranty claim data to identify trends and patterns.
• Generate reports on warranty claim performance and inventory levels.
• Identify opportunities for process improvement.

Customer Support:

• Provide excellent customer service by answering warranty-related inquiries.
• Resolve warranty issues in a timely and professional manner.

Vendor Management:

• Maintain relationships with warranty suppliers and vendors.
• Negotiate warranty terms and conditions.
• Resolve warranty-related issues with suppliers.

Requirements

• High school diploma or equivalent; associate's degree in business, supply chain management, or related field preferred.
• Previous experience in warranty claims processing, inventory management, or customer service.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy.
• Proficiency in computer systems and software applications (e.g., ERP, CRM).
• Strong communication and interpersonal skills.
• Must be able to pass drug screen and background check.