Toyota Warranty Administrator

ZT Motors of Texas LP; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

ZT Motors of Texas LP is seeking a Toyota Warranty Administrator to manage the warranty lifecycle from booking to claim submission, reconciliation and reporting in line with Toyota and company policies.

The ideal candidate will be highly organized, detail-oriented, and capable in a fast-paced dealership environment, supporting multiple departments and ensuring manufacturer compliance.

Qualifications

• Minimum 2 years of warranty administration experience in a dealership environment.
• Toyota experience is strongly preferred.
• Experience with CDK database systems is preferred.
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements.
• Excellent communication, organization, and documentation skills.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Review and book repair orders in compliance with Toyota Policy and Procedure.
• Process warranty claims promptly and accurately.
• Process warranty paperwork for proper documentation.
• Verify criteria required by manufacturer.
• Reconcile warranty receivables on the appropriate schedule.
• Post credits and resubmit rejected claims promptly.
• Review warranty receivable schedules for timely payment.
• Follow up on payment of outstanding claims.
• Stay informed on factory recalls and bulletins.
• Assist with clerical needs as directed by management.
• Maintain professional appearance and a neat work area.

Skills

Warranty administration

Toyota experience

CDK database systems

Documentation

Communication

Organization

Microsoft Word

Microsoft Excel

Outlook

Teams

Tools

CDK

Job description

Description

We are seeking a Toyota Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Toyota and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Toyota Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Toyota experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams