Toyota Warranty Administrator

ZT Automotive Group; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

ZT Automotive Group is seeking a Toyota Warranty Administrator to ensure accurate, compliant warranty processing across the shop. You will manage the full warranty lifecycle from booking repairs to claim submission and reconciliation, aligning with Toyota policies and company procedures.

This role supports dealership operations and manufacturer compliance. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment, able to handle multiple priorities while

Qualifications

• Minimum 2 years of warranty administration experience in a dealership environment.
• Toyota experience strongly preferred.
• Prior experience with CDK database systems is preferred.
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent communication, organization, and documentation skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Review and book repair orders in compliance of Toyota Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Skills

Warranty administration

Documentation

Communication

Detail-oriented

Tools

CDK

Job description

Description

We are seeking a Toyota Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Toyota and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Toyota Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Toyota experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams