Warm-Welcome Concierge | Front Desk & Admin Pro

Heritage Senior Living; Elm Grove (WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings plan

Annual bonus potential

Job summary

Heritage Elm Grove Senior Living is seeking a friendly, organized Concierge to be the welcoming face of the community. You will greet residents and families, answer calls, and support administrative needs to create a positive first impression from the moment someone enters the building.

You will assist with tours, resident information, meal coordination, mail handling, and general clerical tasks, contributing to a resident-focused, professional front desk environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of administrative, clerical, receptionist, hospitality, or customer-service experience preferred.
• Experience operating a multi-line phone system preferred.

Responsibilities

• Greet residents, families, visitors, vendors, and prospective residents in a friendly and professional manner.
• Answer and direct calls using a multi-line phone system.
• Respond to general questions, take messages, and connect callers with the appropriate team member.
• Assist residents and visitors with questions and requests.
• Help ensure sign-in/sign-out procedures are followed; maintain a welcoming lobby.
• Assist with community tours and provide a positive first impression to prospective residents and families.
• Maintain resident emergency information and assist with preparing information for emergency personnel as needed.
• Assist with meal orders, meal counts, receipts, and communication with the culinary department.
• Distribute incoming mail and assist with outgoing mailings.
• Coordinate general administrative duties including typing, copying, scanning, faxing, filing, and preparing documents.
• Schedule meetings, trainings, interviews, orientations, and other appointments.
• Prepare and print meeting materials; order office supplies; coordinate copier/printer maintenance.
• Assist with onboarding, candidate interviews, and new-hire orientations.

Skills

Customer service

Organizational skills

Communication

Professional demeanor

Tools

Microsoft Office

Job description

Heritage Elm Grove Senior Living is seeking a friendly, organized Concierge to be the welcoming face of the community. You will greet residents and families, answer calls, and support administrative needs to create a positive first impression from the moment someone enters the building.

You will assist with tours, resident information, meal coordination, mail handling, and general clerical tasks, contributing to a resident-focused, professional front desk environment.