Warm Front Desk Concierge for Luxury Senior Living

Prime Senior Management LLC; Gastonia (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Prime Independent Living seeks a friendly Front Desk Concierge to greet residents, families, and guests, answer phones, and support daily community operations with warmth and professionalism.

You will help create a welcoming environment, assist with mail and resident requests, and collaborate with departments to ensure smooth daily operations and excellent hospitality for all residents.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, concierge, front desk, admin support, or senior living preferred.
• Warm, professional communication and interpersonal skills.
• Natural ability to connect with people and make others feel welcome.
• Strong organization, attention to detail, and multitasking skills.
• Comfortable using computers, Microsoft Office, and basic office technology.
• Maintain confidentiality and exercise sound judgment.
• Dependable, professional, and able to work independently or in a team.
• Ability to stand, sit, and move throughout the community.
• Flexibility to work weekends/holidays/varied shifts.
• Background screening and drug testing required.
• Genuine appreciation for serving older adults.

Responsibilities

• Welcome residents, families, guests, and visitors with warmth and professionalism.
• Create a positive first impression and ensure everyone feels welcomed and supported.
• Answer and direct incoming phone calls with excellent service.
• Assist visitors and connect them with the appropriate team members.
• Serve as a positive representative of Prime and our hospitality standards.
• Support daily front desk operations and keep the community organized.
• Assist with mail, packages, and resident items.
• Help welcome new residents and assist their transition into the community.
• Maintain resident directories and emergency contact information.
• Monitor safety systems and report concerns to the team.
• Provide administrative support to leadership as needed.
• Collaborate with departments to support residents and events.
• Help connect residents with dining, activities, transport, maintenance.

Skills

Customer service

Hospitality

Concierge

Front desk

Administrative support

Senior living

Communication skills

Interpersonal skills

Organization

Attention to detail

Multitasking

Computer literacy

Confidentiality & judgment

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Prime Independent Living seeks a friendly Front Desk Concierge to greet residents, families, and guests, answer phones, and support daily community operations with warmth and professionalism.

You will help create a welcoming environment, assist with mail and resident requests, and collaborate with departments to ensure smooth daily operations and excellent hospitality for all residents.