Front Desk Concierge — Welcoming Senior Living

Sunrise Senior Living Mgmt Inc; Franklin Lakes (NJ); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

Retirement savings plans

PTO / holidays

Tuition reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to greet residents, families and visitors warmly and manage a smooth front desk operation. You will answer calls, route inquiries, support move-ins, and assist with marketing materials while maintaining confidentiality and a professional demeanor.

The role supports the Sales team, coordinates appointments, and helps with basic office tasks in a fast-paced senior living community.

Qualifications

• High School Diploma/GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to greet residents, families and visitors warmly and manage a smooth front desk operation. You will answer calls, route inquiries, support move-ins, and assist with marketing materials while maintaining confidentiality and a professional demeanor.

The role supports the Sales team, coordinates appointments, and helps with basic office tasks in a fast-paced senior living community.