Warm-Intro Front Desk & Care Coordination Specialist

TeamBuilders Behavioral Health, LLC; Rio Rancho (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

9 Paid Holidays

Sick Accrual

Vacation Accrual

Bereavement

Parental Leave

401(k) Retirement Plan

Public Service Loan Repayment Programs

Job summary

TeamBuilders Behavioral Health seeks a Client Services Specialist to serve as the first impression at our Rio Rancho front office. You will greet clients warmly and help connect them with life-changing mental health services.

You will coordinate scheduling, intake interviews, and insurance verification while assisting families with essential paperwork and enrollment. Join us to support adults, children, and families in a community-focused setting.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• Bi-lingual (English/Spanish) is preferred.
• Strong multitasking and professional communication are essential.
• Experience with Google Suite and EMR data entry is a plus.

Responsibilities

• Be a Welcoming Presence: greet clients warmly and create a comfortable environment.
• Coordinate Care: schedule psychiatric services, conduct brief intake, verify insurance.
• Empower Families: assist with paperwork and program enrollment for caregivers.
• Drive Success: process referrals within 24 hours, ensuring access to care.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Data entry (EMR)

Google Suite

Education

High School Diploma/GED

Bachelor's preferred

Tools

EMR systems

Job description

TeamBuilders Behavioral Health seeks a Client Services Specialist to serve as the first impression at our Rio Rancho front office. You will greet clients warmly and help connect them with life-changing mental health services.

You will coordinate scheduling, intake interviews, and insurance verification while assisting families with essential paperwork and enrollment. Join us to support adults, children, and families in a community-focused setting.