Front Office Navigator - Behavioral Health (Bilingual)

TeamBuilders Behavioral Health, LLC; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vacation leave

401(k) plan with company match

Family leave (Maternity/Paternity)

Loan repayment program access

Culture of unconditional care

Job summary

TeamBuilders Behavioral Health, LLC is seeking a Client Services Specialist to be the first point of contact for clients in Santa Fe, NM. You will greet clients, verify insurance, schedule appointments, and assist families with enrollment in adult and child services.

The role emphasizes compassionate communication, accurate paperwork, and coordination with clinical staff to ensure timely access to care in our community.

Qualifications

• Bilingual (English/Spanish) with excellent verbal and written communication.
• Strong customer service skills and a friendly, professional demeanor.
• Detail-oriented with ability to multitask and manage multiple front-desk tasks.

Responsibilities

• Greet clients warmly and create a welcoming lobby environment.
• Coordinate scheduling, intake, and insurance verification for access to care.
• Assist families with paperwork and program enrollment processes.
• Process referrals within 24 hours in collaboration with the clinical team.

Skills

Bilingual (EN/ES)

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Google Suite

EMR data entry

Job description

TeamBuilders Behavioral Health, LLC is seeking a Client Services Specialist to be the first point of contact for clients in Santa Fe, NM. You will greet clients, verify insurance, schedule appointments, and assist families with enrollment in adult and child services.

The role emphasizes compassionate communication, accurate paperwork, and coordination with clinical staff to ensure timely access to care in our community.