Client Service Specialist

TeamBuilders Behavioral Health; Los Lunas (NM); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

9 Paid Holidays

Sick Accrual

Vacation Accrual

Bereavement

Parental Leave

401(k) Retirement Plan

Public Service Loan Repayment Programs

Job summary

TeamBuilders Behavioral Health in Los Lunas, NM is seeking a Client Services Specialist who will be the first impression for families seeking mental health services. You’ll greet clients warmly, manage front office flow, perform brief intake interviews, and verify insurance to ensure seamless access to care.

You’ll collaborate with our clinical team and school partners to process referrals within 24 hours, assist families with paperwork, and support bilingual English/Spanish communications to

Qualifications

• Bi-lingual English/Spanish preferred.
• Experience in front-office or client-facing roles is a plus.
• Strong attention to detail and ability to multitask.

Responsibilities

• Be a welcoming presence, greeting clients with warmth.
• Coordinate care by managing scheduling, brief intake interviews, and insurance verification.
• Empower families by assisting with paperwork and program enrollment.
• Drive processes by coordinating with the clinical team and school partners to process referrals within 24 hours.

Skills

Bi-lingual English/Spanish

Customer service

Attention to detail

Education

High School Diploma/GED

Tools

Google Suite

EMR data entry

Job description

TeamBuilders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. TeamBuilders’ commitment also translates to its employees and their families. TeamBuilders truly promotes work-life balance and creativity. TeamBuilders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. TeamBuilders offers supervision and training opportunities to all its staff. TeamBuilders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization.

Are you a compassionate, organized professional who thrives on making others feel welcome? At TeamBuilders Behavioral Health, we provide "unconditional care" to children, adults, and families. As a Client Services Specialist, you are our first impression. You aren’t just answering phones; you are the bridge that connects individuals in need to life-changing mental health services.

About TeamBuilders

TeamBuilders is a community-focused behavioral health organization offering a wide range of services, including individual and family therapy, psychiatric evaluations, medication management, and specialized interactive modalities such as sandplay and art therapy. We also provide Comprehensive Community Support Services (CCSS), psychosocial rehabilitation, and supportive housing assistance.

We are committed to fostering work-life balance, creativity, and professional growth, and we offer extensive clinical supervision and training to support our staff’s success and development.

Why You’ll Love Working Here (Our Benefits)

We believe that taking care of our community starts with taking care of our team. TeamBuilders offers a robust rewards package designed for your well-being:

• Medical, Dental, and Vision Insurance for eligible employees with 75% employer contribution toward base plan election

• 9 Paid Holidays

• Sick Accrual

• Vacation Accrual

• Bereavement

• Parental Leave

• 401(k) Retirement Plan

• Eligibility for Federal HRSA Public Service Loan Repayment Programs

What You’ll Do

As the heart of our Los Lunas front office, you will:

• Be a Welcoming Presence: Greet clients with warmth, providing a comforting environment for those seeking support.

• Coordinate Care: Manage psychiatric service scheduling, perform brief intake interviews, and verify insurance to ensure seamless access to care.

• Empower Families: Build positive relationships with parents and caregivers, assisting them with essential paperwork and program enrollment.

• Drive Success: Collaborate with our clinical team and school partners to process referrals within 24 hours, ensuring no one waits for the help they need.

Who You Are

• A Natural Communicator: You are friendly, professional, and ideally bi-lingual (English/Spanish) to best serve our diverse Southern New Mexico community.

• Detail-Oriented: You’re a pro at multitasking—handling everything from Google Suite and EMR data entry to maintaining a pristine lobby [Original Draft].

• Committed: You hold a High School Diploma/GED (Bachelor's preferred) and are dedicated to upholding the highest standards of conduct.

Ready to build a stronger community with us?

$16 - $18 an hour

TeamBuilders is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.