Client Services Specialist

TeamBuilders Behavioral Health, LLC; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vacation leave

401(k) plan with company match

Family leave (Maternity/Paternity)

Loan repayment program access

Culture of unconditional care

Job summary

TeamBuilders Behavioral Health, LLC is seeking a Client Services Specialist to be the first point of contact for clients in Santa Fe, NM. You will greet clients, verify insurance, schedule appointments, and assist families with enrollment in adult and child services.

The role emphasizes compassionate communication, accurate paperwork, and coordination with clinical staff to ensure timely access to care in our community.

Qualifications

• Bilingual (English/Spanish) with excellent verbal and written communication.
• Strong customer service skills and a friendly, professional demeanor.
• Detail-oriented with ability to multitask and manage multiple front-desk tasks.

Responsibilities

• Greet clients warmly and create a welcoming lobby environment.
• Coordinate scheduling, intake, and insurance verification for access to care.
• Assist families with paperwork and program enrollment processes.
• Process referrals within 24 hours in collaboration with the clinical team.

Skills

Bilingual (EN/ES)

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Google Suite

EMR data entry

Job description

TeamBuilders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. TeamBuilders’ commitment also translates to its employees and their families. TeamBuilders truly promotes work-life balance and creativity. TeamBuilders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. TeamBuilders offers supervision and training opportunities to all its staff. TeamBuilders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization.

Join the Team: Client Services Specialist (CSS)

Location: Santa Fe, NM

Impact: Be the face of healing for our community.

Are you a compassionate, organized professional who thrives on making others feel welcome? At TeamBuilders Behavioral Health, we provide unconditional care to children, adults, and families. As a Client Services Specialist, you are our first impression. You aren’t just answering phones; you are the bridge that connects individuals in need to life-changing mental health services.

Why You’ll Love Working Here (Our Benefits)

TeamBuilders offers a robust rewards package designed for your well-being:

• Health & Wellness: Comprehensive medical, dental, and vision insurance for eligible employees, with 75% employer contribution toward the base medical plan
• Time to Recharge: Generous Vacation Leave (ranging from 6.5 to 26 days per year based on tenure), plus 9 Paid Holidays
• Secure Future: 401(k) Retirement Plan with a 3% employer match after one year of service
• Family Support: Dedicated Maternity, Paternity, and Bereavement leave
• Professional Growth: Access to structured clinical supervision, training, and loan repayment programs (HRSA, NHSC, and STAR)
• Culture: A supportive, "unconditional care" environment that promotes work-life balance and creative problem-solving

What You’ll Do

As the heart of our Las Vegas front office, you will:

• Be a Welcoming Presence: Greet clients with warmth, providing a comforting environment for those seeking support
• Coordinate Care: Manage psychiatric service scheduling, perform brief intake interviews, and verify insurance to ensure seamless access to care
• Empower Families: Build positive relationships with parents and caregivers, assisting them with essential paperwork and program enrollment
• Drive Success: Collaborate with our clinical team and school partners to process referrals within 24 hours, ensuring no one waits for the help they need

Who You Are

• A Natural Communicator: You are friendly, professional, and ideally bi-lingual (English/Spanish) to best serve our diverse Northern New Mexico community
• Detail-Oriented: You’re a pro at multitasking—handling everything from Google Suite and EMR data entry to maintaining a pristine lobby [Original Draft]
• Committed: You hold a High School Diploma/GED (Bachelor's preferred) and are dedicated to upholding the highest standards of conduct

Ready to build a stronger community with us?

TeamBuilders is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.