Warm Front Desk Receptionist - Healthcare Admin

ENT Specialty Partners; Lewisville (TX); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

ENT Specialty Partners seeks a Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/out, appointments, calls, and essential administrative duties in a welcoming environment.

Responsibilities include verifying insurance, explaining charges, collecting payments, and maintaining accurate patient records. The role supports daily front desk operations in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in MS Office and scheduling systems.

Responsabilités

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co‑insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception area clean, organized, and sanitized.
• Assist patients in distress and monitor waiting area for safety.
• Contribute to team efforts and perform additional tasks as requested.
• Responsibilities may evolve with clinic needs.

Connaissances

Customer service

Communication

Multitasking

Time management

Active listening

Organization

Formation

High school diploma or GED

Outils

MS Office

Teams

Description du poste

ENT Specialty Partners seeks a Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/out, appointments, calls, and essential administrative duties in a welcoming environment.

Responsibilities include verifying insurance, explaining charges, collecting payments, and maintaining accurate patient records. The role supports daily front desk operations in a fast-paced clinical setting.