Total Patient Experience Front Desk Specialist

EyeCare Partners LLC; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

EyeCare Partners LLC is seeking a Front Office Specialist to serve as the first point of contact and to perform essential administrative tasks that ensure a smooth patient check-in and check-out experience. The role emphasizes outstanding customer service and accurate handling of payments and insurance information.

Ideal candidates have medical office exposure, at least one year of patient-facing work, and the ability to work within HIPAA guidelines while supporting a fast-paced clinical setting.

Qualifications

• Previous medical office experience preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent education/experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Phone etiquette

Professional attitude

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking a Front Office Specialist to serve as the first point of contact and to perform essential administrative tasks that ensure a smooth patient check-in and check-out experience. The role emphasizes outstanding customer service and accurate handling of payments and insurance information.

Ideal candidates have medical office exposure, at least one year of patient-facing work, and the ability to work within HIPAA guidelines while supporting a fast-paced clinical setting.