Front Desk & Patient Services Coordinator

ENT Specialty Partners; Rockville (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

ENT Specialty Partners is seeking a Front Desk Receptionist to create a warm, welcoming first contact with patients while handling essential administrative duties. You will check patients in/out, schedule appointments, answer phones, process point-of-service collections, and maintain a clean, organized reception area.

The role emphasizes strong communication, meticulous organization, and the ability to handle multiple tasks in a fast-paced clinical setting, with on-site weekday daytime hours.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Strong communication and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficiency with MS Office and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Organization

Customer service

MS Office

Scheduling systems

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

ENT Specialty Partners is seeking a Front Desk Receptionist to create a warm, welcoming first contact with patients while handling essential administrative duties. You will check patients in/out, schedule appointments, answer phones, process point-of-service collections, and maintain a clean, organized reception area.

The role emphasizes strong communication, meticulous organization, and the ability to handle multiple tasks in a fast-paced clinical setting, with on-site weekday daytime hours.