Warehouse Support Specialist – Day Shift, Growth & Ops Impact

ShipBob, Inc.; Riverside (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401K Match

Weekly pay

Overtime eligibility

Job summary

ShipBob, Inc. in Riverside, CA is seeking a Fulfillment Operations associate to monitor inbound/receiving at regional HUBs and support merchants with timely service.

The role reports to the Operations Manager, Fulfillment Operations, and requires 1+ years of warehousing experience, strong Excel skills, and the ability to manage loads and BOLs with little supervision. Day shift, Monday–Friday, with a $24/hour compensation, benefits including medical/dental/vision and 401K match, and weekly pay.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

Skills

Warehouse experience

Adaptability

Communication

Detail-oriented

Multi-tasking

Tools

Microsoft Excel

Jira

NOVA scheduling software

Job description

ShipBob, Inc. in Riverside, CA is seeking a Fulfillment Operations associate to monitor inbound/receiving at regional HUBs and support merchants with timely service.

The role reports to the Operations Manager, Fulfillment Operations, and requires 1+ years of warehousing experience, strong Excel skills, and the ability to manage loads and BOLs with little supervision. Day shift, Monday–Friday, with a $24/hour compensation, benefits including medical/dental/vision and 401K match, and weekly pay.