Day Shift Warehouse Support Specialist

ShipBob, Inc.; Bethlehem (Northampton County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Weekly paychecks

Wage Progression Program

Job summary

ShipBob, Inc. is seeking a Warehouse Operations role to monitor inbound/receiving activities at regional HUBs and ensure an excellent client experience while supporting scalable growth.

Reports to the Area Manager, Fulfillment Operations, with responsibilities spanning vendor coordination, SLA adherence, and on-site logistics management. Ideal candidates have 1+ years in a fast-paced warehouse, strong Excel skills, and the ability to work independently on site.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.
• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paychecks & Wage Progression Program

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

Skills

Warehouse experience

Adaptability

Crucial timelines

Effective communication

Professional stakeholder interaction

Attention to detail

Tools

Microsoft Excel

Job description

ShipBob, Inc. is seeking a Warehouse Operations role to monitor inbound/receiving activities at regional HUBs and ensure an excellent client experience while supporting scalable growth.

Reports to the Area Manager, Fulfillment Operations, with responsibilities spanning vendor coordination, SLA adherence, and on-site logistics management. Ideal candidates have 1+ years in a fast-paced warehouse, strong Excel skills, and the ability to work independently on site.