Fulfillment Hub Support Specialist

ShipBob, Inc.; Fort Worth (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401K Match

Weekly paycheck with paid overtime

Job summary

ShipBob, Fort Worth-based, is hiring for a role focused on inbound/receiving and hub operations. You’ll monitor activities, collaborate with onsite partners, and ensure service levels while helping scale the regional HUB network.

The position emphasizes safety, accuracy, and continuous improvement in a fast-paced environment. You will work Mon-Fri day shift, earn $24/hr, and report to the Operations Manager, Fulfillment Operations.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to adapt to changing conditions and solve issues quickly.
• Ability to work with critical timelines.
• Effective communication skills, both verbal and written.
• Ability to work with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently onsite.
• Ability to lift 50 lbs without any health limitations.
• Able to stand and walk 8-10 hour shifts.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

Skills

Warehouse experience

Communication

Excel

Tools

Microsoft Excel

Job description

ShipBob, Fort Worth-based, is hiring for a role focused on inbound/receiving and hub operations. You’ll monitor activities, collaborate with onsite partners, and ensure service levels while helping scale the regional HUB network.

The position emphasizes safety, accuracy, and continuous improvement in a fast-paced environment. You will work Mon-Fri day shift, earn $24/hr, and report to the Operations Manager, Fulfillment Operations.