Onsite Inventory & Merchant Support Specialist

ShipBob, Inc.; Riverside (CA); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Résumé du poste

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist at our Riverside, CA location.

You will monitor inventory control at partner fulfillment centers, act as the sole onsite ShipBob representative, and collaborate with leadership to resolve merchant concerns while improving scalable operations. Responsibilities include cycle counting, discrepancy investigation, 24-hour variance reconciliation, root cause analysis, and timely merchant communications.

Qualifications

• 2+ years of ICQA experience in a 3PL or warehousing setting.
• Bilingual English and Mandarin preferred.
• Proficiency with Warehouse Management System software.
• Experience using an RF scanner preferred.
• Ability to work independently on-site with strong communication.

Responsabilités

• Run daily cycle counting and inventory control per SOPs.
• Investigate discrepancies and report significant variances.
• Perform physical location checks and reconcile variances within 24 hours.
• Determine root causes of adjustments and lead corrections.
• Audit activities and respond to merchant requests via ticketing system within SLA.
• Communicate updates to OSS Area Manager and leadership.
• Present weekly performance reports during business reviews.
• Ensure food safety and compliance; maintain product safety records.

Connaissances

ICQA

Bilingual English/Mandarin

WMS proficiency

RF Scanner

Independent on-site work

Outils

RF Scanner

Description du poste

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist at our Riverside, CA location.

You will monitor inventory control at partner fulfillment centers, act as the sole onsite ShipBob representative, and collaborate with leadership to resolve merchant concerns while improving scalable operations. Responsibilities include cycle counting, discrepancy investigation, 24-hour variance reconciliation, root cause analysis, and timely merchant communications.