Warehouse Operations Support Specialist

ShipBob, Inc.; North Aurora (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

401K Match

Weekly paycheck with paid overtime

Job summary

ShipBob, Inc. in North Aurora, IL is seeking a Warehouse Associate to monitor inbound activities and assure efficient loading, unloading, and safe handling at our hub. You will collaborate with onsite partners to resolve issues and support daily operations within SLA targets.

Ideal candidates have 1+ year warehouse experience, are capable of lifting 50 lbs, communicate well, and are proficient with Excel. We offer paid overtime, benefits, and a strong, high-performance culture.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to adapt to changing conditions and solve issues promptly.
• Strong communication skills, both verbal and written.
• Ability to lift up to 50 lbs and stand for 8–10 hours.
• Proficiency with Microsoft Excel and basic data entry.

Responsibilities

• Resolve merchant-facing requests around WRO and URO issues.
• Collaborate with onsite partners to address merchant concerns and escalations.
• Investigate WRO discrepancies reported by partners and teams.
• Share updates and operational information with the Operations Manager and Regional Director.
• Plan loading, unloading and sequencing with little supervision.
• Schedule daily loads with set carriers and ensure on-time delivery to spoke sites.
• Maintain BOL requirements and log IPP shipments.
• Check in/out drivers for all activity at the facility.
• Log missed and confirmed appointments using NOVA and internal tools.
• Support Jira tickets and merchant escalations to resolution.
• Ensure products are stored, handled safely, and comply with SOPs.

Skills

Warehouse experience

Adaptability

Communication skills

Attention to detail

Microsoft Excel

Independent work

Job description

ShipBob, Inc. in North Aurora, IL is seeking a Warehouse Associate to monitor inbound activities and assure efficient loading, unloading, and safe handling at our hub. You will collaborate with onsite partners to resolve issues and support daily operations within SLA targets.

Ideal candidates have 1+ year warehouse experience, are capable of lifting 50 lbs, communicate well, and are proficient with Excel. We offer paid overtime, benefits, and a strong, high-performance culture.