Warehouse Support Specialist

shipbobinc; North Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401K Match

Weekly Paycheck with overtime

Pay Progression Program

Paid Time Off

Sick Time Off

Job summary

ShipBob is hiring a Warehouse Associate at our North Aurora, IL hub. You will monitor inbound/receiving activities and support efficient operations that keep e-commerce sellers moving.

You’ll gain exposure to a fast-paced logistics environment, collaborate with onsite partners, and learn load planning, carrier scheduling, and precise record-keeping. If you adapt quickly and communicate clearly, this role offers growth and a strong benefits package.

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to lift 50 lbs without restriction.
• Able to stand and walk for 8–10 hours per shift.
• Strong verbal and written communication skills.
• Ability to adapt to changing conditions and meet timelines.
• Proficient with Microsoft Excel and basic data entry.

Responsibilities

• Resolve merchant-facing requests around WRO and URO issues.
• Collaborate with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partners and frontline teams.
• Communicate updates and escalations to Operations Manager and Regional Director.
• Assist with load planning—loading, unloading, and routing with minimal supervision.
• Schedule daily loads with carriers and manage hub deliveries to spoke sites.
• Update and manage all BOL requirements and shipment logs.
• Log all driver check-ins/check-outs for inbound/outbound activity.
• Support Jira tickets and Merchant Escalations resolution.
• Handle additional duties as needed.

Skills

Warehouse experience

Microsoft Excel

Communication skills

Ability to lift 50 lbs

Independence

Tools

Microsoft Excel

Job description

As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset

We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike

At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

Experience a High-Performance Culture and Clear Purpose

We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location

400 Smoketree Plaza, Suite 100, North Aurora, IL 60542

Hours/Shift

Monday - Friday, Day Shift

Compensation

All associates at our Midwest Hub (including ARR-1) will receive a temporary $2 per hour pay increase for all hours worked from October 25, 2026 through January 2, 2027, including overtime hours. Beginning January 3, 2027, pay will return to the base rate of $24.00/hr.

Role Description

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to th e Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you'll do

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
• Additional duties and responsibilities as necessary.

This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness.

What you'll bring to the table

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without any heal limitations.
• Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Pay Progression Program
• Paid Time Off & Sick Time Off
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/

See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)