Warehouse Parts Specialist - Customer Solutions

CAMPBELL COMPANIES; Hurricane (UT); On-site; USD 32,000 - 48,000; Full time

Job summary

Wheeler Machinery is seeking aCustomer Service/Parts Counter professional to greet customers, identify parts, and process orders across phones, counters, and emails. You will advise substitutions, manage back orders, and coordinate will-call purchases to ensure fast, accurate service.

This role requires strong teamwork, communication, and organizational skills in a fast-paced environment. Responsibilities include researching parts in systems, pulling and packing orders, and maintaining the

Qualifications

• Commitment to safety.
• Teamwork with all departments throughout the company.
• Strong customer service aptitude and ability to build relationships with customers.
• Excellent organizational skills to meet department and company objectives.
• Ability to understand goals and take initiative.
• Clear communication with coworkers and customers.
• Ability to work under pressure and in urgent situations.
• Understanding of Wheeler Machinery and vendor logistics networks.
• Experience in customer-facing roles.

Responsibilities

• Greet walk-in customers with energetic, solutions-oriented service.
• Identify parts for customers and create/manage orders across channels.
• Advise substitutions when replacements are unavailable.
• Pursue needs by dates to manage emergency fees and freight charges.
• Procure will-call parts for walk-in customers and update order status.
• Answer questions on will-call orders including back-ordered parts, shipping, and logistics.
• Manage customer expectations related to back orders.
• Assist with warehouse journeyman and parts specialist duties as required.
• Pull, pack and release parts orders; maintain storefront and Parts Express area.
• Participate in phone skills training and complete available trainings.
• Handle daily back-order queue and process 30-day returns.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Phone skills

Attention to detail

Job description

Wheeler Machinery is seeking aCustomer Service/Parts Counter professional to greet customers, identify parts, and process orders across phones, counters, and emails. You will advise substitutions, manage back orders, and coordinate will-call purchases to ensure fast, accurate service.

This role requires strong teamwork, communication, and organizational skills in a fast-paced environment. Responsibilities include researching parts in systems, pulling and packing orders, and maintaining the