Parts Lookup Specialist and Customer Sales Support

Factory Motor Parts Co; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Profit sharing

Paid holidays

Sick time

STD/LTD

Job summary

Factory Motor Parts Co is seeking a Counter Parts Professional to assist customers with parts lookups, generate interest in our products, and finalize customer orders. You will support the sales team by providing high-quality leads and ensuring accurate order entry at the counter or by phone.

In a fast-paced environment, you will manage inquiries, educate customers on products, coordinate with the warehouse, and maintain precise logs.

Qualifications

• Excellent customer service and support skills.
• Ability to multi-task and manage time effectively.
• Proficiency with basic software (email, Word, Excel).
• Ability to work independently and as part of a team.

Responsibilities

• Manage incoming calls and emails for parts.
• Assist walk-in customers at the counter.
• Coordinate with warehouse and office staff.
• Process orders accurately and timely.
• Educate and upsell products to customers.
• Provide product pricing and comparisons when requested.
• Document customer issues clearly in logs.
• Meet individual performance standards.

Skills

Customer service

Multi-tasking

Time management

Teamwork

Written & verbal communication

Microsoft Word

Excel

Education

Associates Degree in a related field

Tools

Microsoft Word

Excel

Job description

Factory Motor Parts Co is seeking a Counter Parts Professional to assist customers with parts lookups, generate interest in our products, and finalize customer orders. You will support the sales team by providing high-quality leads and ensuring accurate order entry at the counter or by phone.

In a fast-paced environment, you will manage inquiries, educate customers on products, coordinate with the warehouse, and maintain precise logs.