Warehouse Operations Lead: Grow Teams, Drive KPIs

Nordstrom Inc; Elizabethtown (Lancaster County); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

PTO & Holidays

Job summary

Nordstrom, Inc. in Elizabethtown seeks an Operations Manager to lead a warehouse team of about 20. You will coach performance, drive safety and quality, and align actions with the business strategy while managing budgets and training initiatives.

The role requires strong data analysis, KPI tracking, and hands-on experience with warehouse systems. You will foster development, CI initiatives, and continuous improvement across the operation.

Qualifications

• 5+ years of warehouse experience in a managerial role.
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality.
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
• Strong knowledge of warehousing.
• Key Performance Indicators (KPIs).
• Hands on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and grow a team of about 20 employees.
• Coach, counsel, and discipline to meet performance.
• Own process improvement through CI methods.
• Meet financial standards via budgeting and cost control.
• Drive KPI metrics and 4DX and facility scorecards.
• Recruiting, onboarding, and training resources.
• Support safety, quality and performance initiatives.
• Provide annual budget information and monitor expenditures.

Skills

Team leadership

Budgeting

Coaching

Data analysis

Communication

Warehouse operations

KPI tracking

4DX

Tools

WMS software

Databases

Job description

Nordstrom, Inc. in Elizabethtown seeks an Operations Manager to lead a warehouse team of about 20. You will coach performance, drive safety and quality, and align actions with the business strategy while managing budgets and training initiatives.

The role requires strong data analysis, KPI tracking, and hands-on experience with warehouse systems. You will foster development, CI initiatives, and continuous improvement across the operation.