Warehouse Operations Leader — KPI-Driven Coaching

Brobston Group; Newark (CA); On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Retirement (401k)

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom is seeking an Operations Manager for its warehouse operations in the United States. The role leads a team of about 20, delivering safety, quality, and performance improvements through coaching and strategic oversight.

You will drive budget adherence, monitor expenditures, and implement corrective actions while pushing continuous improvement and KPI-driven results across the facility. Strong leadership and analytical skills are essential.

Qualifications

• 5+ years of warehouse experience in a managerial role
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
• Strong knowledge of warehousing KPIs
• Hands on experience with warehouse management software and databases
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Responsibilities

• Support the business strategy or driving results for overall safety, quality and performance
• Lead, develop, and grow the performance of a team of about 20 employees
• Recruiting, selecting, onboarding, and training the right resources
• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance
• Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards

Skills

Leadership & team development

Performance coaching

Data analysis

Budgeting & financial oversight

Communication

Tools

Warehouse management system (WMS)

Databases

Job description

Nordstrom is seeking an Operations Manager for its warehouse operations in the United States. The role leads a team of about 20, delivering safety, quality, and performance improvements through coaching and strategic oversight.

You will drive budget adherence, monitor expenditures, and implement corrective actions while pushing continuous improvement and KPI-driven results across the facility. Strong leadership and analytical skills are essential.