Night-Shift Warehouse Operations Leader

Nordstrom, Inc.; Dubuque (IA); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Merchandise discount

Paid time off

Job summary

Nordstrom, Inc. in the United States seeks an Operations Manager with extensive warehouse leadership experience to drive safety, quality, and performance. This role leads a team of about 20, coaching and developing staff, while aligning with business strategy and budget controls.

Responsibilities include recruiting, onboarding, training, and ensuring disciplinary coaching, plus data-driven actions from KPI insights and 4DX scorecards. Strong communication and CI implementation are essential.

Qualifications

• 5+ years of warehouse experience in a managerial role.
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality.
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
• Strong knowledge of warehousing KPIs.
• Hands on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Support the business strategy or driving results for overall safety, quality and performance.
• Lead, develop, and grow the performance of a team of about 20 employees.
• Recruiting, selecting, onboarding, and training the right resources.
• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance.
• Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
• Drive KPI metrics as well as 4DX and facility performance scorecards.

Skills

Team leadership

Coaching

Performance management

Data analysis

Communication skills

CI implementation

Tools

Warehouse management software

Job description

Nordstrom, Inc. in the United States seeks an Operations Manager with extensive warehouse leadership experience to drive safety, quality, and performance. This role leads a team of about 20, coaching and developing staff, while aligning with business strategy and budget controls.

Responsibilities include recruiting, onboarding, training, and ensuring disciplinary coaching, plus data-driven actions from KPI insights and 4DX scorecards. Strong communication and CI implementation are essential.