Warehouse Operations Manager: Lead Teams, Coach, Improve KPIs

Brobston Group; Elizabethtown (Lancaster County); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid time off

Life Insurance

Employee discount

Job summary

Nordstrom is seeking an Operations Manager to lead a warehouse team and align daily work with strategic business goals. You will coach a ~20-person team, manage recruitment and training, and drive continuous improvement through data analysis and project management.

The role emphasizes cost control, safety, quality, and KPI-driven performance, with a compensation range reflecting market norms and location. Strong leadership and communication are essential.

Qualifications

• 5+ years of warehouse experience in a managerial role.
• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality.
• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
• Strong knowledge of warehousing KPIs.
• Hands on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Support the business strategy or driving results for overall safety, quality and performance.
• Lead, develop, and grow the performance of a team of about 20 employees.
• Recruiting, selecting, onboarding, and training the right resources.
• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance.
• Own process improvement efforts through problem‑solving, project management, and continuous improvement methodologies.
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
• Drive KPI metrics as well as 4DX and facility performance scorecards.

Skills

Warehouse management

CI implementation

Leadership development

KPI analysis

WMS experience

Data analysis

Communication

Tools

WMS software

Job description

Nordstrom is seeking an Operations Manager to lead a warehouse team and align daily work with strategic business goals. You will coach a ~20-person team, manage recruitment and training, and drive continuous improvement through data analysis and project management.

The role emphasizes cost control, safety, quality, and KPI-driven performance, with a compensation range reflecting market norms and location. Strong leadership and communication are essential.