Warehouse Operations Leader — KPI-Driven & People Coach

Nordstrom, Inc.; Elizabethtown (Lancaster County); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision benefits

Merchandise discount

Retirement plan

Job summary

Nordstrom, Inc. is seeking an Operations Manager to lead a warehouse team of about 20 associates and drive safety, quality and performance improvements. You will coach staff, recruit and train resources, and manage budgets and expenditures to meet financial targets.

You will apply CI methodologies, analyze KPIs, and work with warehouse software to identify actionable improvement opportunities and share outcomes with leadership.

Qualifications

• 5+ years in warehouse leadership or operational management.
• Experience driving cost, service and quality improvements.
• Strong coaching and performance-management skills.

Responsibilities

• Lead a team of ~20 warehouse staff, including coaching and discipline as needed.
• Develop and grow leadership capabilities within the team.
• Monitor safety, quality and performance metrics and drive improvements.

Skills

Team leadership

KPI analysis

Budget monitoring

CI/improvement

Data-driven decision-making

Tools

Warehouse management software

Databases

Job description

Nordstrom, Inc. is seeking an Operations Manager to lead a warehouse team of about 20 associates and drive safety, quality and performance improvements. You will coach staff, recruit and train resources, and manage budgets and expenditures to meet financial targets.

You will apply CI methodologies, analyze KPIs, and work with warehouse software to identify actionable improvement opportunities and share outcomes with leadership.