Warehouse Operations & Dispatch Supervisor

United Parcel Service, Inc.; United States; On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Job summary

United Parcel Service, Inc. is seeking a supervisor to analyze and plan daily package dispatch across the center, coordinating schedules to maximize efficiency and service performance.

The role requires handling service issues and coordinating internal and external customer needs to ensure satisfaction. The position emphasizes customer support responsibilities, including responding to inquiries, tagging calls, and ensuring smooth execution of operational procedures and system management.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch and accommodate alternative schedules to increase operational flexibility.
• Handle operational service issues (e.g., on-call air pickups, heavy pickup accounts, unforeseen events) and maximize service performance.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups) and ensure smooth execution of procedures and system management.

Skills

Dispatch planning

Customer service

Job description

United Parcel Service, Inc. is seeking a supervisor to analyze and plan daily package dispatch across the center, coordinating schedules to maximize efficiency and service performance.

The role requires handling service issues and coordinating internal and external customer needs to ensure satisfaction. The position emphasizes customer support responsibilities, including responding to inquiries, tagging calls, and ensuring smooth execution of operational procedures and system management.