Warehouse Dispatch & Operations Supervisor

United Parcel Service, Inc.; Burlington (WA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

HSA

Dependent Care FSA

Life & AD&D

Disability insurance

Employee assistance program

401(k)

Vacation

Holidays and personal time

Sick and family leave

Employee stock purchase plan

Job summary

United Parcel Service, Inc. in the United States is seeking a supervisor trained to manage the center's daily package dispatch, analyze results and plan operations to maximize service performance, including on-call air pickups and handling heavy accounts.

You will coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction, provide customer service support, and facilitate the smooth execution of procedures and system processes.

Qualifications

• Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

United Parcel Service, Inc. in the United States is seeking a supervisor trained to manage the center's daily package dispatch, analyze results and plan operations to maximize service performance, including on-call air pickups and handling heavy accounts.

You will coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction, provide customer service support, and facilitate the smooth execution of procedures and system processes.