Package Center Operations Leader

United Parcel Service, Inc.; Enterprise (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

United Parcel Service, Inc. is seeking a supervisor trained to perform multiple operational roles to support flexible schedules and improve dispatch efficiency. The role involves analyzing daily package dispatch and addressing service issues while coordinating operations to ensure customer satisfaction.

The position is permanent and full-time, with responsibilities including dispatch analysis, on-call communications, and ensuring smooth execution of procedures within the UPS operations network.

Qualifications

• Must be a U.S. Citizen or National of the U.S.
• Permanent residency or work authorization required for employer.
• Role involves multi-operational responsibilities and flexible schedules.

Responsibilities

• Analyze and plan center daily package dispatch and coordinate operations to maximize service performance.
• Handle operational service issues (e.g., on-call air pickups, heavy pickup accounts, unforeseen events).
• Analyze previous dispatch results to streamline routes and improve efficiency.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

United Parcel Service, Inc. is seeking a supervisor trained to perform multiple operational roles to support flexible schedules and improve dispatch efficiency. The role involves analyzing daily package dispatch and addressing service issues while coordinating operations to ensure customer satisfaction.

The position is permanent and full-time, with responsibilities including dispatch analysis, on-call communications, and ensuring smooth execution of procedures within the UPS operations network.