Dispatch & Operations Supervisor with Flexible Scheduling

United Parcel Service, Inc.; Burlington (VT); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Basic and Supplemental Life Insurance

Disability Income Protection

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays

Paid Sick Leave

Employee Stock Purchase Program

Job summary

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch, balancing schedules and resources to maximize service performance.

The role handles operational service issues and coordinates the operation to ensure customer satisfaction across internal and external stakeholders. The position provides customer service support, facilitates smooth execution of procedures, and requires training and certification for multiple operational roles to adapt to

Qualifications

• U.S. citizen or legally eligible to work in the U.S.
• Experience in analysis and planning of dispatch operations.
• Ability to handle customer service related issues and coordinate with internal/external stakeholders.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call pickups, heavy accounts, unforeseen events).
• Coordinate needs and efforts of the operation to ensure customer satisfaction; provide service support and ensure smooth procedures.

Job description

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch, balancing schedules and resources to maximize service performance.

The role handles operational service issues and coordinates the operation to ensure customer satisfaction across internal and external stakeholders. The position provides customer service support, facilitates smooth execution of procedures, and requires training and certification for multiple operational roles to adapt to