Package Center Operations Lead

UOH UPS Inc (Ohio); San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. seeks a supervisor to oversee daily package dispatch and adapt to flexible schedules. The role analyzes dispatch results, coordinates operations, and ensures customer satisfaction across internal and external stakeholders.

The position involves supervising operational procedures, handling service issues, and providing customer service support while leveraging systems to improve performance. UPS is an equal opportunity employer.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Trained and certified to perform multiple operational roles to accommodate alternative schedules and increase center flexibility.
• UPS is an equal opportunity employer and does not discriminate on protected characteristics.

Responsibilities

• Analyze and plan the center’s daily package dispatch and handle operational service issues to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.
• Provide customer service support (e.g., answering messages, call tags, destination follow ups) and facilitate smooth execution of operational procedures and systems.

Job description

United Parcel Service, Inc. seeks a supervisor to oversee daily package dispatch and adapt to flexible schedules. The role analyzes dispatch results, coordinates operations, and ensures customer satisfaction across internal and external stakeholders.

The position involves supervising operational procedures, handling service issues, and providing customer service support while leveraging systems to improve performance. UPS is an equal opportunity employer.