Warehouse Dispatch & Operations Supervisor - Flexible Scheduling

United Parcel Service, Inc.; Elma Center (NY); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Life Insurance

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Discounted Employee Stock Purchase

Job summary

United Parcel Service, Inc. in New York is seeking a supervisor to analyze and plan daily package dispatch, handle operational issues, and coordinate efforts to maximize service performance.

The role also provides customer service support and ensures smooth execution of procedures and systems. The position requires training or certification for multiple operational roles and emphasizes equal opportunity employment and a commitment to a discrimination-free workplace.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch and address operational service issues (e.g., on-call air pickups, heavy pick-up accounts, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

United Parcel Service, Inc. in New York is seeking a supervisor to analyze and plan daily package dispatch, handle operational issues, and coordinate efforts to maximize service performance.

The role also provides customer service support and ensures smooth execution of procedures and systems. The position requires training or certification for multiple operational roles and emphasizes equal opportunity employment and a commitment to a discrimination-free workplace.