Part-Time Package Center Supervisor - Dispatch & Ops

UOH UPS Inc (Ohio); Jamestown (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. in the United States is seeking a supervisor to manage daily dispatch planning and operations, ensuring timely performance and customer satisfaction.

The role involves analyzing dispatch results, coordinating cross-functional teams, and addressing service issues as they arise. Responsibilities include providing frontline customer service support, guiding on-call tasks, and ensuring smooth procedural execution within the center.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch and coordinate the operation to ensure timely service.
• Handle operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups, etc.).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

United Parcel Service, Inc. in the United States is seeking a supervisor to manage daily dispatch planning and operations, ensuring timely performance and customer satisfaction.

The role involves analyzing dispatch results, coordinating cross-functional teams, and addressing service issues as they arise. Responsibilities include providing frontline customer service support, guiding on-call tasks, and ensuring smooth procedural execution within the center.