Package Center Supervisor: Dispatch & Service Excellence

United Parcel Service, Inc.; Tolland (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation

Job summary

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch and to handle operational service issues such as on-call Air pickups and heavy pickup accounts.

The role focuses on improving routes and coordinating operations to ensure satisfaction for internal and external customers. The position provides customer service support, answers messages and follows up on destinations, and ensures smooth execution of procedures and management of systems

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• This supervisor analyzes and plans the center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events).
• They analyze previous dispatch results to maximize service performance, streamline routes, and coordinate needs and efforts of the operation to ensure customer satisfaction.
• Provides customer service support (e.g., answering messages, concerns, call tags, destination follow ups) and facilitates smooth execution of operational procedures and system management.

Job description

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch and to handle operational service issues such as on-call Air pickups and heavy pickup accounts.

The role focuses on improving routes and coordinating operations to ensure satisfaction for internal and external customers. The position provides customer service support, answers messages and follows up on destinations, and ensures smooth execution of procedures and management of systems