Walkup Desk IT Support Technician: Devices & Imaging

Infojini Inc; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Infojini Inc in Dallas is seeking a Walkup Desk Support Technician to provide hands-on IT assistance to employees at the Walkup Desk. You will troubleshoot hardware, software, and connectivity issues on Windows and Apple devices, and support device setup, imaging, and deployments.

The role requires excellent customer service, clear communication, and the ability to document steps and manage tickets while maintaining an organized desk area and adhering to security policies.

Qualifications

• Experience providing desktop or help desk support.
• Working knowledge of Windows operating systems and hardware.
• Familiarity with laptops, desktops, printers and mobile devices.
• Strong customer service and communication skills.
• Ability to explain technical info clearly to users with varying knowledge.
• Strong organizational skills and ability to manage multiple requests.

Responsibilities

• Provide in-person Walkup Desk IT support to employees.
• Troubleshoot and resolve hardware, software, OS, and connectivity issues on Windows/Mac devices and peripherals.
• Assist with device setup, software installation, imaging, and deployment.
• Manage loaner device inventory and track checkouts/returns.
• Document troubleshooting steps and create/update service tickets.
• Escalate complex issues to Deskside Support or other IT teams as needed.
• Maintain accurate equipment records and organized workspace.
• Provide clear instructions and basic guidance to users on device usage.
• Adhere to security policies and asset management standards.
• Assist with special projects and tech deployments as required.

Skills

Windows OS & hardware

Customer service

Troubleshooting

Documentation & ticketing

Clear communication

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

ServiceNow

Active Directory

Intune

SCCM

Job description

Infojini Inc in Dallas is seeking a Walkup Desk Support Technician to provide hands-on IT assistance to employees at the Walkup Desk. You will troubleshoot hardware, software, and connectivity issues on Windows and Apple devices, and support device setup, imaging, and deployments.

The role requires excellent customer service, clear communication, and the ability to document steps and manage tickets while maintaining an organized desk area and adhering to security policies.