Information Technology Support Specialist

GTN Solutions GmbH; California; On-site; USD 60,000 - 75,000; Full time

Job summary

GTN Solutions GmbH in California seeks an IT Support Specialist to image, deploy, and support Windows desktops and laptops for corporate employees. You will manage Intune and Autopilot, resolve tickets, install software, document steps, and track assets.

This role emphasizes efficient issue resolution and accurate record-keeping within a fast-paced environment. Strong focus on device provisioning, user-focused support, and maintaining up-to-date documentation.

Qualifications

• Image and deploy Windows desktops and laptops using Microsoft Intune and Autopilot.
• Resolve desktop support tickets for corporate office employees.
• Troubleshoot Windows desktop and laptop hardware issues.
• Install and configure software on supported devices.
• Configure Windows desktops and laptops for user needs.
• Document troubleshooting steps, resolutions, and system changes.
• Track hardware and other technology assets accurately.

Responsibilities

• Image and deploy Windows desktops and laptops using Intune and Autopilot.
• Resolve desktop support tickets for corporate office employees.
• Troubleshoot Windows hardware issues on desktops and laptops.
• Install and configure software on supported devices.
• Document troubleshooting steps and resolutions for future reference.

Skills

Windows support

Intune

Autopilot

Ticketing

Documentation

Asset management

Tools

Microsoft Intune

Autopilot

ITSM ticketing

Job description

Provide primarily imaging, deployment, and ticket-based technical support for corporate office employees using Windows desktops and laptops. Support Microsoft Intune and Autopilot environments while resolving user issues efficiently and maintaining accurate system documentation and asset records.

Responsibilities

• Image and deploy Windows desktops and laptops using Microsoft Intune and Autopilot.
• Resolve desktop support tickets for corporate office employees.
• Troubleshoot Windows desktop and laptop hardware issues.
• Install and configure software on supported devices.
• Configure Windows desktops and laptops for user needs.
• Document troubleshooting steps, resolutions, and system changes.
• Track hardware and other technology assets accurately.