Desktop & Device Lifecycle IT Support Specialist

SISL Global

New York (NY)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

SISL Global is seeking an IT Support Technician in New York to deliver frontline TechBar and floor support for Windows, MacOS, and iOS devices. You will troubleshoot, configure, and guide users on IT services, perform IMACD tasks, and keep comprehensive ticket history.

Responsibilities also include device refresh, asset management, vendor coordination, and strict adherence to SOPs, security, and audit requirements.

Qualifications

Experience delivering face-to-face IT support across devices and platforms.
Strong ability to troubleshoot and guide users on IT services.
Familiarity with asset management and ticketing processes.
Knowledge of security controls and audit requirements.

Responsibilities

Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support.
Provide support for Windows, MacOS, and iOS devices.
Troubleshoot, configure, and guide users on IT services.
Execute IMACD activities (Install, Move, Add, Change, Delete).
Maintain accurate ticket updates and documentation.
Diagnose and resolve hardware and software issues across devices.
Coordinate with OEM vendors for repairs.
Support device refresh, build, staging, and deployments.
Assist provisioning of laptops, MacBooks, and mobile devices.
Ensure timely resolution and SLA compliance.
Maintain accurate asset tracking and inventory management.
Provide professional communication and user guidance.
Follow SOPs and ensure compliance with security and audit requirements.