Desktop Support Specialist

Infojini Inc; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Infojini Inc in Dallas is seeking a Walkup Desk Support Technician to provide hands-on IT assistance to employees at the Walkup Desk. You will troubleshoot hardware, software, and connectivity issues on Windows and Apple devices, and support device setup, imaging, and deployments.

The role requires excellent customer service, clear communication, and the ability to document steps and manage tickets while maintaining an organized desk area and adhering to security policies.

Qualifications

• Experience providing desktop or help desk support.
• Working knowledge of Windows operating systems and hardware.
• Familiarity with laptops, desktops, printers and mobile devices.
• Strong customer service and communication skills.
• Ability to explain technical info clearly to users with varying knowledge.
• Strong organizational skills and ability to manage multiple requests.

Responsibilities

• Provide in-person Walkup Desk IT support to employees.
• Troubleshoot and resolve hardware, software, OS, and connectivity issues on Windows/Mac devices and peripherals.
• Assist with device setup, software installation, imaging, and deployment.
• Manage loaner device inventory and track checkouts/returns.
• Document troubleshooting steps and create/update service tickets.
• Escalate complex issues to Deskside Support or other IT teams as needed.
• Maintain accurate equipment records and organized workspace.
• Provide clear instructions and basic guidance to users on device usage.
• Adhere to security policies and asset management standards.
• Assist with special projects and tech deployments as required.

Skills

Windows OS & hardware

Customer service

Troubleshooting

Documentation & ticketing

Clear communication

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

ServiceNow

Active Directory

Intune

SCCM

Job description

The client is seeking a customer-focused and technically capable Walkup Desk Support Technician to provide hands-on IT support to employees.

This position serves as a primary point of contact for employees who need assistance with computer equipment, mobile devices, software, and other technology-related issues. The ideal candidate is professional, approachable, patient, and able to troubleshoot technical problems efficiently while delivering an excellent customer experience.

Provide in-person technical support to employees visiting the Walkup Desk.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues involving Windows computers, Apple devices, iPads, printers, and related peripherals.
• Assist with computer setup, device configuration, software installation, imaging, and equipment deployment.
• Support device refresh programs, including computer and iPad replacements, data migration, and end-user setup.
• Manage the loaner device inventory, including laptops, iPads, badge scanners, mobile hotspots, and other peripherals. Track checkouts and returns, maintain accurate inventory records, and ensure equipment is available and ready for use.
• Diagnose technical issues, document troubleshooting steps, and create or update service tickets as needed.
• Determine when issues require escalation to Deskside Support or other IT teams and coordinate follow-up.
• Maintain accurate records of equipment issued, returned, replaced, or serviced.
• Provide clear instructions and basic technical guidance to help employees use their devices effectively.
• Maintain an organized Walkup Desk and ensure equipment is handled and tracked according to established procedures.
• Follow IT security policies, asset management standards, and departmental procedures.
• Assist with special projects, technology deployments, and other support activities as assigned

Required Qualifications

• Experience providing desktop support, help desk support, or hands-on IT troubleshooting.
• Working knowledge of Windows operating systems, computer hardware, and common business applications.
• Familiarity with troubleshooting laptops, desktops, printers, mobile devices, and related peripherals.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Strong organizational skills and the ability to manage multiple requests and changing priorities.
• Ability to work independently while collaborating effectively with a technical support team.
• Ability to document work accurately and follow established processes.

Preferred Qualifications

• Experience supporting Windows 11 and Microsoft 365 applications.
• Experience with Apple devices, including iPads and macOS computers.
• Familiarity with enterprise IT ticketing systems, ServiceNow, Active Directory, Intune, or SCCM.
• Experience with computer imaging, device provisioning, hardware refreshes, and asset management.
• Experience managing loaner equipment or maintaining IT inventory.
• Experience working in a corporate, enterprise, or large-scale IT support environment.