Walk Up Desk Support Technician

The Evolvers Group; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

The Evolvers Group is seeking a Walkup Desk Support Technician to provide hands-on IT support to airport employees. You will be the first point of contact for hardware, software, and connectivity issues, helping users with Windows PCs, Apple devices, iPads, printers, and peripherals.

The ideal candidate brings strong customer service, clear communication, and proven ability to manage multiple tickets in a fast-paced environment, with experience in imaging, device provisioning, and asset

Qualifications

• Experience providing desktop or help desk support.
• Troubleshoot laptops, desktops, printers, and mobile devices.
• Experience with Windows 11 and Microsoft 365.
• Experience with Apple devices (iPad, macOS).
• Experience with enterprise IT ticketing and SCCM/Intune.
• Ability to follow processes and document steps.

Responsibilities

• Provide in-person technical support to employees visiting the Walkup Desk.
• Troubleshoot and resolve hardware, software, OS, and connectivity issues on Windows PCs, Apple devices, iPads, printers, and peripherals.
• Assist with computer setup, device configuration, software installation, imaging, and deployment of equipment.
• Support device refresh programs, including replacements, data migration, and end-user setup.
• Manage loaner device inventory (laptops, iPads, badge scanners, hotspots). Track checkouts/returns and maintain inventory records.
• Diagnose issues, document steps, and create or update service tickets as needed.
• Escalate issues to Deskside Support or other IT teams and coordinate follow-up.
• Maintain records of issued/returned/replaced/serviced equipment.
• Provide clear instructions and basic guidance to help users.
• Keep Walkup Desk organized and track equipment per procedures.
• Follow IT security policies and asset management standards.
• Assist with special projects and deployments.

Skills

Desktop support

Help desk support

Windows troubleshooting

MacOS & iOS support

Office 365 admin

AD / Intune / SCCM

Job description

Constant learning and evolution is a way of life at Evolvers. We are always looking for passionate individuals that are ready to evolve in tandem with our team, defining and re-defining each facet of their career life at Evolvers. Our professionals are rewarded for their contributions to our clients, our culture and the overall quest for excellence. We view each of our professionals as a catalyst for growth, for Evolvers, our clients, and for the industry.

We are seeking a customer-focused and technically capable Walkup Desk Support Technician to provide hands-on IT support to airport employees. This position serves as a primary point of contact for employees who need assistance with computer equipment, mobile devices, software, and other technology-related issues. The ideal candidate is professional, approachable, patient, and able to troubleshoot technical problems efficiently while delivering an excellent customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple support requests in a fast-paced environment.

Responsibilities

• Provide in-person technical support to employees visiting the Walkup Desk.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues involving Windows computers, Apple devices, iPads, printers, and related peripherals.
• Assist with computer setup, device configuration, software installation, imaging, and equipment deployment.
• Support device refresh programs, including computer and iPad replacements, data migration, and end-user setup.
• Manage the loaner device inventory, including laptops, iPads, badge scanners, mobile hotspots, and other peripherals. Track checkouts and returns, maintain accurate inventory records, and ensure equipment is available and ready for use.
• Diagnose technical issues, document troubleshooting steps, and create or update service tickets as needed.
• Determine when issues require escalation to Deskside Support or other IT teams and coordinate follow-up.
• Maintain accurate records of equipment issued, returned, replaced, or serviced.
• Provide clear instructions and basic technical guidance to help employees use their devices effectively.
• Maintain an organized Walkup Desk and ensure equipment is handled and tracked according to established procedures.
• Follow IT security policies, asset management standards, and departmental procedures.
• Assist with special projects, technology deployments, and other support activities as assigned.

Qualifications

• Experience providing desktop support, help desk support, or hands-on IT troubleshooting.
• Experience troubleshooting laptops, desktops, printers, mobile devices, and related peripherals.
• Experience supporting Windows 11 and Microsoft 365 applications.
• Experience with Apple devices, including iPads and macOS computers.
• Experience with enterprise IT ticketing systems, ServiceNow, Active Directory, Intune, or SCCM.
• Experience with computer imaging, device provisioning, hardware refreshes, and asset management.
• Experience managing loaner equipment or maintaining IT inventory.
• Experience working in a corporate, enterprise, or large-scale IT support environment.
• Experience demonstrating strong customer service and communication skills.
• Experience explaining technical information clearly to users with varying levels of technical knowledge.
• Experience demonstrating strong organizational skills and the ability to manage multiple requests and changing priorities.
• Experience working independently while collaborating effectively with a technical support team.
• Experience documenting work accurately and follow established processes.