Hybrid IT Helpdesk Pro — Windows & Device Imaging

USIC; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist in Indianapolis to provide timely IT support to employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office.

The role is hybrid with alternating two weeks in office and two weeks remote. Strong communication and troubleshooting skills are required; candidates with two years of end-user support are preferred and should be familiar with Windows and Exchange Server.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree preferred.
• Comfort interfacing with stakeholders at all levels of the organization.
• Ability to diagnose technical issues and provide satisfactory resolutions quickly.
• Two years’ end-user support experience preferred.
• Familiarity with Windows, Exchange Server, and Microsoft-based applications.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Assist with special projects as assigned.

Skills

End-user support

Stakeholder comms

Written & oral comms

Education

Associate degree or IT certifications

Bachelor's degree preferred

Tools

Windows OS

Exchange Server

MS Office / Microsoft apps

Job description

USIC is seeking an IT Helpdesk Specialist in Indianapolis to provide timely IT support to employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office.

The role is hybrid with alternating two weeks in office and two weeks remote. Strong communication and troubleshooting skills are required; candidates with two years of end-user support are preferred and should be familiar with Windows and Exchange Server.