Airport Walk-Up IT Support Specialist

The Evolvers Group; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

The Evolvers Group is seeking a Walkup Desk Support Technician to provide hands-on IT support to airport employees. You will be the first point of contact for hardware, software, and connectivity issues, helping users with Windows PCs, Apple devices, iPads, printers, and peripherals.

The ideal candidate brings strong customer service, clear communication, and proven ability to manage multiple tickets in a fast-paced environment, with experience in imaging, device provisioning, and asset

Qualifications

• Experience providing desktop or help desk support.
• Troubleshoot laptops, desktops, printers, and mobile devices.
• Experience with Windows 11 and Microsoft 365.
• Experience with Apple devices (iPad, macOS).
• Experience with enterprise IT ticketing and SCCM/Intune.
• Ability to follow processes and document steps.

Responsibilities

• Provide in-person technical support to employees visiting the Walkup Desk.
• Troubleshoot and resolve hardware, software, OS, and connectivity issues on Windows PCs, Apple devices, iPads, printers, and peripherals.
• Assist with computer setup, device configuration, software installation, imaging, and deployment of equipment.
• Support device refresh programs, including replacements, data migration, and end-user setup.
• Manage loaner device inventory (laptops, iPads, badge scanners, hotspots). Track checkouts/returns and maintain inventory records.
• Diagnose issues, document steps, and create or update service tickets as needed.
• Escalate issues to Deskside Support or other IT teams and coordinate follow-up.
• Maintain records of issued/returned/replaced/serviced equipment.
• Provide clear instructions and basic guidance to help users.
• Keep Walkup Desk organized and track equipment per procedures.
• Follow IT security policies and asset management standards.
• Assist with special projects and deployments.

Skills

Desktop support

Help desk support

Windows troubleshooting

MacOS & iOS support

Office 365 admin

AD / Intune / SCCM

Job description

The Evolvers Group is seeking a Walkup Desk Support Technician to provide hands-on IT support to airport employees. You will be the first point of contact for hardware, software, and connectivity issues, helping users with Windows PCs, Apple devices, iPads, printers, and peripherals.

The ideal candidate brings strong customer service, clear communication, and proven ability to manage multiple tickets in a fast-paced environment, with experience in imaging, device provisioning, and asset